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Contact
Us
Your feedback is very important to us. We want to
know what you think about our services and the way
we deliver them. There are three ways to do this
using this form -
1. Compliments,
2. Comments
3. Complaints.
Compliments
Compliments highlight areas of good practice and
acknowledge the hard work of our staff. We value
feedback in this area, as it is important to know we
are getting things right.
Comments
We welcome comments as they assist us in making
decisions that improve the service we deliver so that
we can serve you better.
Complaints
We are committed to delivering high quality services.
Sometimes things may go wrong or we may not meet
your expectations. We welcome complaints as an
opportunity to put things right and improve our
performance.
Who do I contact?
If you want to tell us something about our services
please contact the relevant facility and ask to speak
to the Duty Manager; Or complete our on-line Contact
Us form below.
Making a complaint
We will deal with all complaints in confidence.
Anyone can make a complaint, either on your own or
with the help of a friend, relative or another person
who speaks on your behalf (with your permission).
Stage 1
We listen to what you have to say and will either sort
out your complaint quickly, or carry out a thorough
investigation. If you feel comfortable doing so, contact
the facility Duty Manager and explain the reason for
your complaint. If you do not wish to do this, then send
your complaint, by using this form, direct to the
Customer Services Officer at the address under who do
I contact?
Stage 2
On receipt of your complaint we will send an
acknowledgement within 3 working days. We will then
investigate the circumstances of your complaint and
will send a written response within 10 working days.
Stage 3
If you are in any way not satisfied with our response
you can appeal to the Chief Executive at our Head
Office (address on back of this leaflet). On receipt of
your complaint an acknowledgement will be sent out
within 3 working days. The circumstances of your
complaint will be investigated, and a written response
will be sent within 10 working days.
What if I am still not satisfied?
You can refer your complaint to the Scottish Public
Services Ombudsman, please note you should have
completed the above process before contacting the
Ombudsman. Contact details are below –
SPSO
FREEPOST EH641
Edinburgh EH3 0BR
Tel: 0800 377 7330
Fax: 0800 377 7331
Text: 0790 049 4372
e-mail: ask@spso.org.uk
Individual Centre Contact Details:
Elderslie Swimming Pool
Stoddard Square, Elderslie,
Scotland, PA 5 9AS
t: 01505 328 133,
f: 01505 326 054
Erskine Community Sports Centre
Bridge Water Centre, Erskine,
Scotland, PA8 7AA
t: 0141 812 7722,
f: 0141 812 7739
Erskine Swimming Pool
Bridgewater Centre, Erskine,
Scotland, PA8 7AA
t: 0141 812 0044,
f: 0141 812 7978
Johnstone Swimming Pool
Ludovic Square, Johnstone,
Scotland, PA5 8EE
t: 01505 322 954,
f: 01505 324 802
Lagoon leisure Centre
11 Christie Street, Paisley,
Scotland, PA1 1NB
t: 0141 889 4000,
f: 0141 848 0078
Linwood Sports Centre
Brediland Road, Linwood,
Scotland, PA3 3RA
t: 01505 329 461,
f: 01505 337 593
McMaster Sports Centre
Shanks Park, Greenend Avenue, Johnstone,
Scotland, PA5 0LE
t: 01505 335 171,
f:
Renfrew Leisure Centre
Paisley Road, Renfrew,
Scotland, PA4 8LJ
t: 0141 886 6916,
f:
Renfrew Swimming Pool
Inchinnan Road, Renfrew,
Scotland, PA4 8ND
t: 0141 886 2088,
f: 0141 886 7119
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