We are committed to providing high quality customers services. If something goes wrong or you are dissatisfied with our services, we want to know. We value complaints and use information from to help us improve our services.
Who can complain?
Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.
How do I complain?
You can complain in person at any of our centres, by phone (contact no 0300 300 0250, select centre and ask to speak to manager), in writing, email or via our website. When complaining, tell us:
It is usually easier for us to resolve complaints if you make them quickly and directly to the centre concerned. So please talk to a member of staff at the centre you are complaining about. They can then try to resolve any problems on the spot.
What happens once I have complained?
We will always tell you who is dealing with your complaint. Our complaints procedure has two stages –
Stage one – frontline resolution
Stage two: investigation
Stage two deals with two types of complaint: those that have not been resolved at stage one and those that are complex and need detailed investigation. When using stage two we will:
For further information on our complaints click here.
Data Protection Act 1998
We will use the information you give on this form to deal with your comments. We may need to check the information you have given with other parties. We will not give the information to anyone else unless we are allowed to by law
You may also submit your complaint in writing be sending your letter to-
Customer Service Officer
Lagoon Leisure Centre
11 Christie Street