Service Update – Coronavirus

Service Update - Coronavirus - 25/6/2020

Customer Notice

At Renfrewshire Leisure, we know the services we provide are highly valued by our communities and that they have been missed during the enforced closures caused by the Covid-19 pandemic, even though we have sought to deliver a wide range of services in innovative ways (find out more here)

We want you to be reassured that our team is doing all that it can to reopen our facilities and restart the services that are dependent on facilities being open as soon as possible and in the safest possible way. Our priority in this gradual process is the safety and wellbeing of our staff, members and other customers.

This work is taking place against the backdrop of guidance issued by the Scottish Government as outlined in its route map out of lockdown. We are examining specific arrangements - including the most appropriate safety measures and timings - for each of our locations and functions. We are also keeping up to date with the latest guidance from individual sport and cultural governing bodies.

Like the wider community, we at Renfrewshire Leisure are dealing with disruption the likes of which none of us has faced before. It’s clear that the route to recovery from coronavirus is going to be complex - and that the way in which our services will need to operate will be different from what we are all used to.

By working together, however, we are sure that people will once again be able to enjoy our services as they’re deemed appropriate to restart. We are committed to carefully considering each step and will keep you posted on our progress to support the health and happiness of the people of Renfrewshire.

Below you will find details for individual facilities, which will be kept up to date as the guidance develops. For further instant updates, look out for posts on social media

Swimming pools

We are awaiting further information on safe opening from the Scottish Government, as a result, our pools are unlikely to open before 23rd July.

Golf

Barshaw Golf Course is open for use within social distancing guidelines.

Bowls

Can be opened for use within social distancing guidelines. Clubs associated with bowling greens are determining whether they wish to return to bowling. Contact your local club for more details.

Libraries

Likely to open, pending agreement from Scottish Government, sometime after 15th July, subject to pre-booking for collection on a “click and collect” basis. Exact dates will be subject to confirmation for each individual library given specific needs of individual buildings to ensure safe operation.

Outdoor sports courts

Scottish Government have expanded the range of facilities within this grouping and operators are now able to reopen all outdoor sports areas, courts and pitches from the 29 June 2020 if documented risk assessments are undertaken and all appropriate measures are put in place to ensure the safety of participants, staff and volunteers. Activity or exercise undertaken in sports areas, courts and pitches must fully comply with Scottish Government household, physical distancing and travel guidance with appropriate hygiene and safety measures also in place. This includes a maximum of three households (or extended households) (maximum 8 people) meeting in any one day, with 2m physical distancing in place at all times. Indoor areas remain closed. We ask that potential users are patient whilst we work to make facilities available again as soon as we are able.

Playgrounds

We do not operate any playground facilities, Renfrewshire Council operate a playground adjacent to the ON X.

Town Hall facilities

Renfrewshire Leisure operate some community facilities, within which some council services are located. We are working closely with Renfrewshire Council to ensure facilities are available if required.

Outdoor contact sports (football etc)

Likely to open, pending agreement from Scottish Government, sometime after 13th July, subject to pre-booking. This will not include grass pitches as Renfrewshire Leisure do not allow training and non-competitive matches on grass pitches in order to maintain the quality of the surface.

Museums & Galleries

Likely to open, pending agreement from Scottish Government, sometime after 15th July, subject to pre-booking each visit and specific venue safety requirements.

Live events venues (indoors)

Awaiting further information on safe opening from the Scottish Government - unlikely to open before 23rd July.

Gym facilities

Awaiting further information on safe opening from the Scottish Government - unlikely to open before 23rd July.

 

Shielding and Protecting the Vulnerable.

Shielding is for people, including children who are at very high risk of severe illness from Coronavirus (COVID-19). Its also for their family, friends and carers. Please see here for more information. If you have any queries about wedding bookings please check our FAQs here

 

Library services

Online library services will still be available via https://www.renfrewshireleisure.com/libraries and other resources will be made available where possible. Loaned Books - No overdue charges will be incurred by any customers during this time – we have reset the system so that none will be applied.

Direct Debit Payments

Direct Debit payments for leisure facility membership are suspended until further notice. Members that have paid up front for an annual membership will have their membership extended at no cost to cover the period of closure.

Universal Credit

DWP have issued guidance that they are removing conditionality from benefits for the next three months so people won’t need to demonstrate their work search activity etc. For people making a claim, if they can’t do so online and can’t access the library due to closures, they can do so by phone on a free number below. Jobcentres themselves are not closing during this time so people can still attend in person if they have absolutely no alternative. Anyone with Universal Credit enquiries should call 0800 328 5644, Textphone: 0800 328 1344 or visit https://www.relayuk.bt.com/if you cannot hear or speak on the phone. More information can be found at https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

Live Active and Macmillan Move More Users

Live Active and Macmillan Move More users, advice and support will still be available over the phone via 07813 530 183 or email macmillan@renfrewshire.gov.uk or liveactive@renfrewshire.gov.uk.

 

Renfrewshire Leisure is continuing to work with all partners to monitor developments and continue to review its service delivery arrangements please follow @RenCouncil on Twitter for the latest information and guidance.

To remind all customers who have Direct Debit arrangements with us, these will be automatically frozen. Membership customers do not need to contact us at this time.

 

Customer FAQ's

Are Pools and leisure facilities completely closed?

Yes, we are currently offering no public services from our facilities at this time. We will continue to provide regular updates and information on how customers can maintain their physical health during this period of closure.

Will there be any online fitness classes?

Whilst fitness classes are not being provided, we are offering customers the opportunity to access other resources (such a Les Mills Virtual classes and home workouts at no cost) so that they can continue to exercise whilst our fitness class programme is suspended. This will be issued to members via email & via social media.

What will happen with my fitness Direct Debit?

Members paying by Direct Debit will have their Direct Debit suspended (no need to contact us or your bank) with immediate effect. Members that have paid up front for an annual membership will have their membership extended at no cost to cover the period of closure.

I’ve paid for my fitness membership for a year, what will happen with this?

Members that have paid up front for an annual membership will have their membership extended at no cost to cover the period of closure.

What will happen with my EVE Spa Membership?

Members paying by Direct Debit will have their Direct Debit suspended (no need to contact us or your bank) with immediate effect. Members that have paid up front for an annual membership will have their membership extended at no cost to cover the period of closure.

What will happen with the Learn to Swim programme?

Parents/carers paying by Direct Debit will have their DD suspended (no need to contact us or your bank) with immediate effect. Any lessons that have not been delivered against those payments will be provided at no additional charge. Parents that have paid in advance for swimming lessons that that have not been delivered against those payments will have those lessons provided at no additional charge.

I’ve booked my child into the Easter activity camps, when will I receive a refund?

All customers who have made online payment have been contacted & will receive a refund within 5-10 working days.

Will we be able to play general sports?

Barshaw golf club and Lochfield and Robertson Park Bowling Greens are now re-opened, but with rules regarding social distancing, check here for guidelines

What will happen with your Live Active service?

The team will continue to offer appointments over the telephone during this period of disruption. Resource packs are being compiled and will be made available to all clients of this service shortly. Contact our Live Active Team on liveactive@renfrewshire.gov.uk or 07813 530 183 for more information.

What will happen with your Vitality service?

Resource packs are being compiled and will be made available to all clients of this service shortly. Contact our Live Active team on liveactive@renfrewshire.gov.uk or 07813 530 183 for more information.

What will happen to the Active Schools Service?

The team will continue to offer appointments over the telephone during this period of disruption. Resource packs are being compiled and will be made available to all via our website & social media. For any questions contact Robert Agnew at Robert.agnew@renfrewshire.gov.uk. Check out our social media for daily updates, weekly activity challenges and online workshops.

What will happen to support local sports clubs?

We will continue to support our local sport clubs by phone, email, skype so that we are able to respond to any queries that you may have, we will email any updates from sportscotland, NGBs and other agencies so that you are aware of what support is available to your sport and club. For any questions contact Jim Blythe at jim.blythe@renfrewshire.gov.uk or 077 860 27792.

I have a booking at a Community Hall – what will happen to this?

All upcoming bookings are currently cancelled. Community groups with events scheduled will be contacted and their event will be discussed with them.

Will I be able to access library services during the closure?

Yes, there is a wide range of free online services including e-books, e-magazines & e-resources. Visit https://libcat.renfrewshire.gov.uk/iguana/www.main.cls?surl=RLHome to find out more. Not a member? You can join online and borrow right away

I’ve taken out a library book and now my library is closed, what do we do about returning books?

No overdue charges will be incurred by any customers during this time – we have reset the system so that none will be applied.

I’ve purchased a ticket to a show at Paisley Arts Centre, will it still go ahead?

We’re working with event organisers to find an alternative date at our town halls and Paisley Arts Centre for their events, our dedicated team will be in touch with you soon for an update.

Is the Heritage Centre completely closed?

Yes, we are currently offering no public services in person from our facilities at this time.

Can I contact staff at the Heritage Centre with a family history or local history research enquiry?

No, as all online and telephone enquiries are suspended and will be picked up once the team return to the Heritage Centre. We apologise for any inconvenience caused.

Heritage Centre staff have been dealing with my research enquiry online; will this service still continue during your public closure?

No, as all online and telephone enquiries are suspended and will be picked up once the team return to the Heritage Centre. We apologise for any inconvenience caused.

What can I access online to help me research local or family history?

We have a range of resources and links online at https://www.renfrewshireleisure.com/heritage-centre/ that you can use to begin or continue your research.

Is the Secret Collection completely closed?

Yes, we are currently offering no public tours and have suspended our loan box service at the Secret Collection at this time.

I have an enquiry about objects in the collection at The Secret Collection – are staff able to respond to me online?

We currently have a moratorium on all research enquiries as staff are working on our capital project, Paisley Museum Re-Imagined. This remains the same during the current Covid-19 situation and staff will not, unfortunately be able to respond online to enquiries.

My wedding is booked at the local town hall for later in the year. What are the chances of it being cancelled?

We will discuss the date with you and if you or we need to postpone it, depending on what’s happening in the world, we’ll happily move the date with no cost to you.

I am unable to hold my wedding due to financial difficulties, what support is there for me?

We can postpone the date for you and reschedule when you can afford it. We are also offering free cancellation on wedding bookings. A member of our team will be happy to discuss options which suit your needs best.

 

Thank you for your support

 

We recognise that this is an unprecedented and difficult time for our customers, colleagues and partners and we would like to thank for you patience and understanding through this challenging time.

 

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Get In Touch

Renfrewshire Leisure
11 Christie Street
Paisley
PA1 1NB

Tel: 0300 300 0250