Do I need to pre-book or can I just turn up?
Pre- booking is essential for gym, sessions, swimming and classes.
Can I book now?
All access is via pre-booking and pre-payment only. Go to https://bookings.renfrewshireleisure.com/. Here, you can book your appointments up to seven days in advance.
Once each booking is made, you will receive a confirmation email and advice on the guidance which must be followed at our venues. While we would prefer people to book online whenever possible, those who are unable to do so can call 0300 300 0250.
Do I need to wear a face covering?
Following government guidelines you are required to wear a face covering whilst walking around our facilities. However it will be your choice whether you wear a face covering whilst exercising.
Can you explain Renfrewshire Leisure's charitable status?
Renfrewshire Leisure is a charity established to deliver sport, leisure and cultural services across Renfrewshire. That status allows us to invest in services that would never otherwise be provided for those that need them, as well as raise money from a wide range of sources to allow us to balance the books. As a non-profit organisation, all the money we raise stays in Renfrewshire and supports local services.
Why are you not operating your normal hours and timetable?
Keeping you and our staff safe is our number one priority. To ensure that we are operating within all guidelines on hygiene and social distancing, we are only able to offer these opening times at this time. However, we are proud to say that even though we are working towards a reduced capacity we are still providing 110 fitness classes, 4,800 fitness class slots, 4,011 swimming slots and 10,665 gym sessions across all our facilities every week.
What safety measures will be in place at all Renfrewshire Leisure venues?
- We have been working hard to ensure that your return to our facilities is safe and enjoyable for everyone. The measures in operation at all of our venues are:
- Strict pre-booking of all visits in order to ensure a safe capacity at all times
- Social distancing in place
- A one-way system for people to follow
- Gym equipment spaced out at socially distanced intervals
- Regular cleaning of equipment by staff and a requirement for users to wipe down gym equipment after use
- A requirement to wear a face mask when not exercising
How will you track and trace people?
We will obtain all necessary information at the time of booking, in line with Scottish Government guidance.
Do you have to book online, or can you book by telephone?
We strongly encourage all who have internet access to book online. This will ensure you receive the guidance and information you need to visit us. If you are unable to get online, you can book via telephone on 0300 300 0250. More details will follow about this shortly.
Universal credit
DWP have issued guidance that they are removing conditionality from benefits for the next three months so people won’t need to demonstrate their work search activity etc. For people making a claim, if they can’t do so online and can’t access the library due to closures, they can do so by phone on a free number below. Jobcentres themselves are not closing during this time so people can still attend in person if they have absolutely no alternative.
Anyone with Universal Credit enquiries should call 0800 328 5644, Textphone: 0800 328 1344 or visit https://www.relayuk.bt.com/ if you cannot hear or speak on the phone. More information can be found at https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses
